Great Leaders Know Which Emotions Their Feedback Will Trigger

People don’t learn from feedback simply because they receive it—they learn when the emotions feedback triggers keep their attention focused on improving the work rather than protecting themselves. Drawing on more than a decade of research, the authors explain which emotions promote learning, which inhibit it, and why even well-intentioned feedback often backfires. They conclude with six practical techniques leaders can use to create feedback that motivates improvement instead of defensiveness.

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