Regulator Ofcom said it found Virgin Media had stopped or delayed millions of customers from switching to different providers, and hit the telecoms company with a record-breaking fine

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

Virgin Media has been hit with a £28m fine after an investigation found it had mishandled calls with millions of customers.

Ofcom says that the telecoms firm mishandled millions of calls over a three-year period

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Regulator Ofcom said it found Virgin Media had stopped or delayed millions of customers from switching to different providers, and hit the telecoms company with a record-breaking…

Ofcom: Telco encouraged staff to drop calls and put customers on hold for no reason when they wanted to cancel