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Why Virgin Media has been hit with a record £28m Ofcom fine
Stay up to date with notifications from The IndependentNotifications can be managed in browser preferences.Jump to contentThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inAllNewsSportCultureLifestyleOfcom has imposed a record £28 million fine on Virgin Media for making it difficult for customers to switch providers. The telecoms firm mishandled millions of customer calls over a period of nearly three years, causing "unreasonable effort" and "undue difficulty". Virgin Media's tactics included pressuring customers to stay, unnecessary call transfers, keeping callers on hold, deliberately dropping calls, and failing to process cancellations. The company had previously been fined in 2018 for breaching the same rule regarding customer switching. Ofcom also noted that Virgin Media repeatedly failed to cooperate with its information-gathering process during the investigation. In fullVirgin Media fined record £28m for stopping millions of customers from switchingMore bulletinsThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in
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independent.co.uk
Virgin Media fined record £28m for stopping millions of customers from switching
The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.
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cityam.com
Virgin Media fined £28m for stopping customers cancelling deals
Virgin Media has been hit with a £28m fine after an investigation found it had mishandled calls with millions of customers.
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Virgin Media slapped with £28m fine for blocking customers from switching contracts
Ofcom says that the telecoms firm mishandled millions of calls over a three-year period
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Why Virgin Media has been hit with a record £28m Ofcom fine
Stay up to date with notifications from The IndependentNotifications can be managed in browser preferences.Jump to contentThank you for registeringPlease refresh the page or…
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mirror.co.uk
Virgin Media fined record £28million for blocking customers from leaving
Regulator Ofcom said it found Virgin Media had stopped or delayed millions of customers from switching to different providers, and hit the telecoms company with a record-breaking…
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theregister.com
Clingy Virgin Media fined £28M for refusing to take the hint
Ofcom: Telco encouraged staff to drop calls and put customers on hold for no reason when they wanted to cancel