Virgin set to pocket up to $93m as customers run out of time to cash in COVID credits

Travellers have days left to use Virgin’s COVID flight credits. What are your rights?

Virgin Australia extended COVID flight credit deadlines to June 30 for bookings (travel through May 2027), managing A$90M unclaimed vouchers after Qantas's A$105M settlement. For IT leaders, this illustrates compliance risks when time-bound policies create contractual ambiguity—relevant to SaaS refund governance and crisis-mode product decisions.