Late Friday afternoon, Sydney’s Daily Telegraph crowed that Virgin Australia had “backed down” on its decision to swallow $90 million of COVID credits – the vouchers given to customers who paid for flights that were cancelled during the pandemic.Funny verb choice because Virgin CEO Dave Emerson had done nothing of the sort. Instead of the credits expiring on June 30 (with passengers required to take flights before then), Emerson had simply extended the flight deadline to May 2027. Customers would still need to book before the June 30 deadline, or their credits would be worthless.Subscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber? Fetching latest articles
Virgin’s silly airline games with $90m in COVID credits
The airline’s “backdown” highlights the corporate bastardry of pocketing the cash for cancelled flights.
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