Fair Work Commission boss Murray Furlong has warned an unrelenting surge in claims, largely driven by artificial intelligence, has infected every aspect of its operations.

Fair Work Commission boss Murray Furlong has warned an unrelenting surge in claims, largely driven by artificial intelligence, has infected every aspect of its operations.

Australia's Fair Work Commission says generative AI tools have helped drive a 70% workload increase in three years. NZ and financial complaints bodies report the same pattern.