May 29, 2026 – 1.44pmThe workplace umpire has warned that an AI-driven surge in claims has become so unrelenting it is hindering every aspect of its work, including major decisions on gender pay and the gig economy, and has forced an overhaul of internal processes to try to cope.Fair Work Commission general manager Murray Furlong on Friday intervened in the claims crisis and ordered a review of the commission’s unfair dismissal and sexual harassment regimes.Subscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber? Fetching latest articles