PalmPay is stepping up efforts to strengthen customer confidence in digital banking with a new campaign focused on account security, fraud awareness and giving users greater control over their financial transactions.
The fintech, which operates under a Central Bank of Nigeria licence with eligible customer deposits insured by the Nigeria Deposit Insurance Corporation, launched its ‘PalmPay Dey For You’ campaign as concerns around the safety and reliability of digital financial services continue to attract attention.
The campaign is designed to help customers better understand security tools available on the PalmPay platform while reinforcing the company’s broader approach to protecting users and their funds.
Speaking on the initiative, the Managing Director of PalmPay Nigeria, Chika Nwosu, said trust was central to the relationship between financial institutions and their customers, stressing that users needed confidence that their money was protected and that support would be available when required.
“Trust is fundamental to banking. Customers need to know that the institution they rely on is regulated, secure, dependable, and available when they need it,” Nwosu said.
