Holidaymakers’ hotel complaints surge 168 percent in July
Consumer complaints concerning Türkiye’s tourism industry increased in July, the busiest period of the summer holiday season, according to data from consumer complaint platform Şikayetvar.
Complaints about hotels and resorts surged 168 percent from the previous month, rising from 560 in June to 1,500 in July.
The total number of complaints across five holiday-related categories increased 94 percent during the same period, with hotels and resorts recording the sharpest rise.
Complaints about chain hotels increased 109 percent, climbing from 215 in June to 450 in July, while the number of complaints concerning hotel booking platforms rose 92 percent.Complaints about villa and holiday home booking platforms increased 90 percent, from 136 to 259. Complaints concerning tour operators and holiday booking companies rose 50 percent, from 997 in June to 1,495 in July.
