Harvard Business Review LogoAugust 24, 2026Mint Images/Getty ImagesLeaders with toxic interpersonal behaviors often make excellent first impressions, which means they’re surprisingly difficult to identify in traditional interviews. As a result,Gemma, founder and CEO of a growing marketing firm, thought Richard was perfect for her new VP of marketing analytics role. In his interviews, Richard was charismatic, articulate, and confident. His résumé showcased impressive technical accomplishments and a compelling vision for building a new operational function.