The problem and the users
Millions of people in India are eligible for government welfare schemes — pensions, subsidies, insurance — but never find out, because the process to check eligibility assumes a smartphone, a data plan, and comfort reading government portals in English. A phone call, in the caller's own language, is a much lower bar.
I built a Financial Services voice agent that a caller can dial into, speak naturally (English, Hindi, or code-mixed Hinglish), and either:
get an eligibility check done for a specific government scheme, or
reach a human when the agent hits its limits — a fraud report, or a decision it isn't authorized to make.
