Over the last 10 days, I built FinSaathi, a voice-first AI assistant for the Financial Services track of the VoiceForBharat challenge.
The goal was simple: build an assistant that can talk naturally with users, understand financial and government-scheme related queries, remember relevant information, use tools, and know when a human or specialist should take over.
What started as a basic voice agent gradually became a complete system with memory, tools, outbound calling, human escalation, call analytics, and specialist-agent handoffs.
Financial and government-scheme processes can involve eligibility requirements, documents, deadlines, and complicated terminology.
For users who are more comfortable speaking than typing, voice can make these interactions much more natural.
