Letting agents are facing a deluge of lengthy, complex, and sometimes inaccurate complaints by tenants that appear to be AI-generated, leading to difficulties in evaluating and responding to issues, the Financial Times reported.
Some 90 percent of tenants’ complaints are now in the form of multi-page emails, many with multiple components and quoting passages of statute, a change that’s taken place in the past two or three years, the report said, citing an industry executive.
Greg Tsuman, managing director of lettings at Martyn Gerrard and a former president of Arla Propertymark, the industry body for letting agents, told the paper that AI bots’ tendency to tell people what they want to hear could lead them to think they have grounds for a complaint when none exist.
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‘Out of proportion’
