Kenya’s digital maturity has raised customer expectations. People are accustomed to paying bills, applying for loans and accessing services online, and expect every interaction to be quick...
Kenya's banks, telcos and government deploy AI rapidly, but risk amplifying poor customer experiences—AI magnifies both good and bad design. With mobile penetration >130%, UX design is now strategic; AI without solid customer journeys accelerates churn.
By
Albert Nduatih
IT Director
Airtel Kenya
Kenya is embracing Artificial Intelligence (AI) at remarkable speed. Banks are rolling out AI-powered assistants, telecommunications companies are automating customer support, retailers are personalising shopping experiences, while the Government continues to digitise public services.
Artificial intelligence (AI) has become a fixture in board meetings and strategy sessions. It’s hard to remember the last one…
Kenya has built its reputation as Africa's Silicon Savannah through innovation-friendly policies.
Kenya is rapidly cementing its status as the technology hub of Africa, making the commercialisation of artificial intelligence a…
The proliferation of artificial intelligence (AI) is threatening to rewrite banking jobs in Kenya and, by extension, most African…
Kenya’s financial sector offers a compelling example. As mobile banking, digital lending, and online payments continue to expand,…
Gitex Kenya event highlights nation's soaring ambitions but current challenges loom large
