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Artificial intelligence (AI) has become a fixture in board meetings and strategy sessions. It’s hard to remember the last one where it wasn’t discussed. Whether it's a bank exploring AI-powered customer service, a manufacturer looking to automate operations or a growing business experimenting with generative AI, the question is almost always the same: How do we adopt AI before our competitors do?
The urgency is understandable. Kenya has earned its place as one of Africa's leading digital
economies. Mobile money transformed how millions of people transact, while platforms such as
eCitizen have changed how citizens access government services. Applying for a passport, renewing a driving licence or registering a business no longer means spending an entire day at Nyayo House.
