Starting from Aug. 7, voluntary order insurance for sellers on the Russian e-commerce platform Wildberries will cover a new type of risk: damage or loss caused by terrorist attacks, sabotage, and drone strikes. According to the company’s updated terms of service, reviewed by The Insider, fires caused by “falling drone debris” — a euphemism commonly used by Russian authorities when assigning blame after successful Ukrainian attacks — may also be recognized as insured events.
The maximum compensation will be 50,000 rubles (just over $600) per item, but no more than 100,000 rubles ($1,200) for a single insured event. The insurance company will determine the exact payout after a seller files a claim. Up to 14 days are allotted for reviewing the claim and transferring the money.
“As with other risks, insurance coverage applies during delivery, storage at pickup points, and return logistics in the event of a refusal, return, or non-purchase of an order. Charges for this type of insurance are also made once a day as a single total. Nothing changes in financial reports,” the terms say.
Sellers will not be able to receive payouts under the program for unordered goods destroyed in recent strikes on warehouses. Wildberries may separately compensate their value at its own discretion, but sellers cannot receive payment from both the marketplace and the insurance company for the same item.
