Building an AI-Powered Ticket Routing System with Python and Machine Learning

Introduction

Customer support teams receive hundreds or even thousands of tickets every day. Manually assigning these tickets to the correct department can be slow and inefficient.

To solve this problem, I developed an AI-powered ticket routing system using Python and Machine Learning. The system automatically predicts the appropriate category for incoming support tickets and identifies tickets that are likely to breach their Service Level Agreement (SLA).

This project helped me strengthen my skills in Python, Machine Learning, Flask, REST APIs, and data preprocessing.

Technologies Used