Result: By the end of this guide you'll have an n8n-driven workflow that pulls answers from your documentation via Retrieval-Augmented Generation (RAG), delivers them through a chat widget, and automatically creates a ticket when confidence is low. The system runs 24/7, reduces repetitive human effort, and ensures every ambiguous request lands in your ticketing tool for a human agent.
What is AI customer support? AI customer support is a software layer that interprets user questions, matches them to existing knowledge (FAQ, manuals, internal docs), and returns concise answers - falling back to a human ticket when the AI is unsure.
What you need
Tool
Plan / Price
