Learn how AI customer service works, from AI agents to sentiment analysis, plus how to deploy, measure, and scale it.
by Databricks Staff
AI customer service refers to the use of artificial intelligence — including natural language processing, machine learning, and predictive analytics — to automate and enhance interactions between companies and customers.
AI customer service systems interpret customer intent, generate personalized responses, and route requests to a virtual assistant or a human agent.
This guide is written for customer service leaders, support operations managers, and customer service team practitioners evaluating how to modernize their customer service function with AI agents, generative AI, and sentiment analysis.
