Telangana Director General of Police C.V. Anand at the launch of the NextGen Dial-112 Emergency Response Support System at TGICCC in Hyderabad on Wednesday (August 5, 2026)
| Photo Credit: SIDDHANT THAKUR
Telangana Police launched what it called an artificial intelligence-driven platform aimed at making emergency assistance faster and more coordinated across the state when citizens dial 112. The system was inaugurated by Director-General of Police C.V. Anand at the Telangana Integrated Command and Control Centre (TGiCCC) in Hyderabad, in the presence of senior police and government officials on Wednesday (August 5, 2026).Addressing the gathering, the Director General of Police stated that the launch of the Next-Generation Dial 112 platform marked a milestone in the State’s continuing journey towards technology-driven policing and citizen-centric emergency response.A police officer explained how the integrated platform works by bringing together Police, Fire Services, Ambulance, Women Safety, Child Protection and Disaster Response under a single national emergency number 112, giving citizens one unified point of contact instead of multiple helplines.A live demonstration of the AI-enabled platform was conducted during the programme, showcasing intelligent call processing, location identification, incident prioritisation, dispatch of the nearest patrol vehicle, live monitoring and real-time operational dashboards. Genuine emergencies are then prioritised by using AI, transcripts and are routed to the correct service through a single-window interface shared by call takers and dispatchers.
