Telangana Police department’s vehicles at the ICCC building in Banjara Hills in Hyderabad. File
| Photo Credit: NAGARA GOPAL
The Telangana police is set to deploy artificial intelligence (AI) tools in its emergency response system to tackle the large number of spam or non-emergency calls. According to official data, only about 0.28% of the nearly 16 lakh calls received daily on Telangana’s integrated emergency response network turn into police complaints or emergency responses. Officials said the AI technology will assist operators in filtering calls, analyse patterns, track conversion rates, monitor emergency dispatches and improve response time.The State’s Emergency Response Support System (ERSS), which integrates the 112 emergency helpline and Dial 100, handles an average of 16 lakh calls per day. Yet only around 4,500 calls a day result in police intervention or emergency response.The State’s 112 helpline, India’s unified emergency number for police, fire, medical and disaster services, receives 14 lakh calls every day, which can go up to 15 lakh - 16 lakh on some days. Of these, only around 500 to 600 calls, approximately 0.04%, are identified as genuine emergencies requiring dispatch of personnel after being filtered through interactive voice response system.Officials said between 1% and 2% of the calls originate from outside Telangana, while a substantial number are spam calls. Dial 100 receives around 20,000 calls on an average day, which can go up to 50,000. Of these, roughly 4,000 calls, or about 20%, result in police complaints or emergency responses.
