This audio is auto-generated. Please let us know if you have feedback.
Gerald Danniel, chief strategy officer and executive vice president at Onvo, a travel stop brand, had to pause the interview. Someone had walked into his office, and he wanted to make sure they were heard.
“They don’t have to jump through hoops,” he said of the 1,600 employees who work for the company. “They can talk directly with owners any time, or any of us.”
This stance that has been particularly important for the organization’s 75 front-line managers, who the company considers critical to its overall success. They are a critical link between front-line workers at the company’s travel plazas, restaurants and hotels in Pennsylvania and New York, and the rest of the organization.
But the front-line manager role can sometimes go under-appreciated, especially when it comes to hearing and acting on feedback. If these voices aren’t listened to — or flat out ignored — organizational operations can suffer, experts told HR Dive.
