This couple spent two months living out of a cooler after their $3K fridge broke. Here's how we got their money back

If you want to understand why Ontario’s consumer protection laws are failing everyday families, step inside retired couple Carol and Robin Caulderwood’s modern kitchen in Simcoe.

A $3,000 stainless steel fridge to the right of their stove holds a laminated copy of their granddaughter’s “certificate of kindness,” fingerprint paintings and magnets galore — but nothing they can eat or drink.