The losses of TV video and Internet customers continue for Charter Communications, which reported its second quarter results on Friday.
The company, led by CEO Chris Winfrey, lost 172,000 Internet customers, compared with 117,000 Internet subscribers shed during the year-earlier period. It narrowed its loss of TV customers to 21,000, against 80,000 TV customers dropped in the same period of 2025.
“We expect to stabilize and return to broadband growth over time, with our better converged connectivity product and pricing,” Winfrey told analysts in prepared remarks during a morning call as investors look to how Charter will rebound in an increasingly competitive market.
The video and Internet losses were offset by Charter adding 406,000 mobile wireline subscribers, down from adding 500,000 total mobile wireline subscribers in the year-ago period. The latest customer losses came as legacy cable giants face increasing competition from YouTube and other streaming-era competitors and the decline of traditional TV to reach and retain video viewers.
The company earlier added programmers’ streaming applications in Spectrum’s expanded basic packages to lower churn and had a slight bump in signups when Disney channels were unavailable for YouTube TV subscribers during a recent carriage dispute. Charter had 12.52 million pay-TV customers at the end of the second quarter, down 0.8 percent from a year-earlier 12.6 million.
