A used-car dealer in South Jersey says a customer who bought a Nissan from the lot in 2024 came back this year with a transmission problem, only to discover that the Carfax report was changed after the sale to show the transmission had already been replaced once. That detail was not on the report she initialed the day she bought the car, and now the dealer and the customer are arguing over who eats the repair.
SJMotorTrends (@sjmotortrends), a used-car dealership that bills itself as "South Jersey's #1 Premier Used Car Dealer," laid out the dispute in a two-minute, 23-second video posted on July 11. It has drawn more than 51,600 views. The clip is staged as an office conversation between a manager and a staff member who fielded the complaint, and it's captioned, "Carfax made us look bad and now the customer is angry."
What Changed On The Carfax Report
The staffer explains that the customer "reached out to Nissan," who told her the transmission had been replaced. When the dealership pulled the Carfax it had on file from the 2024 sale, the replacement was not listed. "It never says on there that the transmission was replaced," she says. "It said that it was checked and something was reprogrammed."
