A clean CarFax is one of the first things used car buyers look for. Vehicle history reports are useful, but unfortunately, they only capture what gets reported. It turns out a lot doesn't.

A dealership in a walkthrough video shows exactly what a Carfax report missed and why that missing information made them opt against buying a Chevrolet Tahoe.

A TikTok from Ivey Motorcars (@iveymotorcars) racked up 295,000 views after a walkthrough video showed a 2023 Chevrolet Tahoe Premier with one owner, a clean CarFax, and just 30,000 miles getting turned away from their lot.

The dealer shows a list of issues that most buyers would never catch on their own.

The video opens with a rep from Ivey Motorcars standing in front of a white Tahoe that, by most measures, should have been an easy sell.