Business Day TV speaks to Sarah Lamb, managing director of DataEQJuly 20, 2026 at 7:51 pmAmazon is preparing to enter South Africa’s internet market with its satellite broadband service, but local internet providers have a more immediate challenge. The latest South African Telecoms Customer Experience Index shows that not a single ISP achieved a positive net customer sentiment score over the past six months.So, what’s driving the dissatisfaction, and what lessons can incumbents and Amazon take from it? To find out, Business Day TV spoke to Sarah Lamb, managing director of DataEQ.
WATCH | SA’s ISPs fall short on customer experience ahead of Amazon entry
Business Day TV speaks to Sarah Lamb, managing director of DataEQ, about the challenges facing South Africa’s internet service providers
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