Digital Workplace Platforms Turn Proactive as AI Advances

Digital Workplace Platforms Turn Proactive as AI Advances

Enterprises adopt AI-enabled workplace platforms to improve productivity, resilience and operational efficiency across hybrid environments, ISG Provider Lens® report says

Enterprises are making digital employee experience (DEX) a strategic business capability, using AI-enabled workplace management tools to improve operational performance, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.

The 2026 ISG Provider Lens® global Future of Work — Solutions report finds that hybrid and distributed work have become permanent operating models, making digital systems the primary environment in which employees work. As organizations manage growing endpoint diversity, cloud-based collaboration and increasing complexity, they are turning to advanced digital workplace platforms to deliver measurable business results through improved productivity, stability and user experience rather than visibility alone.

“Digital employee experience has become a business priority because workforce performance increasingly depends on the quality of everyday digital interactions,” said Bill Huber, ISG partner, Digital Platforms and Solutions. “Organizations are adopting AI-enabled workplace platforms to increase efficiency, improve reliability and strengthen operational resilience.”