U.S. Firms Integrate AI into Work for Long-Term Outcomes
Organizations boost productivity by orchestrating AI adoption, workplace operations and employee experience, ISG Provider Lens® report says
U.S. enterprises are shifting from hybrid workplace enablement to AI-driven workplace ecosystems that embed intelligence into everyday work, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.
The 2026 ISG Provider Lens® Future of Work — Services report for the U.S. finds that AI is becoming an integral part of workflows, collaboration environments and decision processes rather than a standalone automation technology. As organizations contend with economic pressures, talent shortages and rising productivity expectations, they are integrating workplace technologies, operations and employee experience to create more cohesive environments that improve business performance.
“Pervasive use of AI is beginning to fundamentally change the nature of work and workplaces,” said Bill Huber, ISG partner, Digital Platforms and Solutions. “To integrate it successfully, enterprises need to connect people, technology and processes in ways that deliver tangible operational improvements.”
