Apple is testing a new AI-driven Live Notes system at select retail stores, enabling automated recording and transcription of customer interactions during Genius Bar sessions.
The system records and transcribes customer interactions at the Genius Bar
Jul 20, 2026
12:47 pm
What's the storyApple is said to be testing a new artificial intelligence (AI) system, dubbed "Live Notes," in select stores.
The innovative technology records and transcribes customer interactions at the Genius Bar (Apple's in-store tech support and repair desk), according to Bloomberg's Mark Gurman.
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