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Apple testing 'Live Notes,' AI system that records customer interactions
Apple is testing a new AI-driven Live Notes system at select retail stores, enabling automated recording and transcription of customer interactions during Genius Bar sessions.
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gizmodo.com
Apple Has Reportedly Started Recording and AI-Summarizing Conversations at the Genius Bar
It's limited in scope; it's opt-in; and managers don't get to see the summaries. Employees are still nervous.
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9to5mac.com
Apple testing 'Live Notes' AI system to record Genius Bar sessions: report - 9to5Mac
Apple is reportedly piloting 'Live Notes,' an AI tool that records and transcribes Genius Bar sessions. Here's how it works.
