Messagepoint Recognized as a Leader for the Seventh Consecutive Year and Named Innovation Pioneer in the QKS SPARK Matrix™: Customer Communications Management 2026
Messagepoint, a leading provider of AI-powered customer communications management (CCM) software, today announced that it has been positioned as a leader in the QKS SPARK Matrix™: Customer Communications Management (CCM) 2026. This marks the seventh consecutive year that Messagepoint has been recognized as a CCM leader by QKS. In addition, Messagepoint was recognized as an Innovation Pioneer, reflecting the company's continued leadership in applying artificial intelligence (AI) to transform customer communications management and its recent introduction of MARCIEAssist™, the first agentic AI capability built to automate the work of CCM.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260714893405/en/ Messagepoint is recognized by QKS as an Innovation Pioneer in Customer Communications Management, 2026.
The QKS SPARK Matrix™ provides a detailed analysis of the global CCM market, evaluating vendors based on technology excellence and customer impact. Messagepoint's position as both a CCM Leader and Innovation Pioneer reflects its ongoing commitment to helping organizations simplify and accelerate the management of complex customer communications through intelligent content management, advanced AI capabilities, and business-user empowerment.
