A woman attempting to pick up her Hertz rental from the Tampa International Airport was upset with the full-size options available. To make matters worse, she says staff argued with her about it.
TikTok creator Melissa (@melissafehn) posted the video from the rental car parking garage. She notes that she is a Hertz Gold member.
“I booked a full, Class F rental,” she says. “And these are the vehicles. A Kia Soul. They're arguing with me that these Kia K4s are their full-sized cars and this Nissan Versa is also a full-sized car. None of those are full-sized cars. Right now I'm in a Buick Encore, because it's the biggest one they have.”
It isn’t necessarily the lack of full-size sedans that bothers Melissa. “I completely understand rental shortages happen,” she says. “I travel consistently. But don't tell experienced travelers that Kia Souls, Nissan KIcks, Kia K4s, and Buick Encores are suddenly 'full size' rental cars after we specifically prepaid and reserved a full size vehicle.”
In the caption, she expounds on her complaint. “As a Hertz Gold member at Tampa airport, this honestly felt like a downgrade instead of a perk,” she wrote. “The frustrating part wasn't even the shortage. It was being treated like customers don't know the difference between vehicle classes. At least just be honest about inventory issues instead of redefining categories.”
