Marcy Schackne is mad.
She recently waited 2½ hours at Los Angeles International Airport just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were "beyond dirty" before finding one suitable to drive.
A one-off? Nope.
A few weeks later, when she tried to rent a sedan at Washington Dulles, she waited 45 minutes for a car in her reserved category. The agent's attitude was "take it or leave it."
"Both experiences made me feel undervalued as a customer," she said.
