A hospice nurse who was driving an Enterprise rental car after a fender-bender says she had tried to settle a $317.94 balance and extend her rental, but was turned away each time. Then she says she was removed from the car and told her account had been “turned over to risk management.”
Lauren Ross (@laurenross_mama3) posted a 4-minute, 31-second TikTok from outside an Enterprise Rent-A-Car branch in Senatobia, Mississippi. The video shows her sitting on the curb outside the branch with her belongings, in obvious distress. Ross’ bio describes her as “a woman of many titles: Mom, hospice nurse, wife, teacher, director, lover of all.”
Her post tags Enterprise directly and names the employee Ross says she dealt with: “@Enterprise do better! Sandra Ford—thanks for ruining my Friday and treating me like a criminal over $317.94 #rentalcarnightmare.”
What Does She Say Happened At Enterprise?
“I have to just share this story because it’s so insane that I just need somebody else to be a witness,” Ross says at the top of the video. She says she was driving the rental after a fender bender a couple of weeks earlier and had paid for the first stretch with a credit card on the day she picked up the car.
