Hundreds of Australians have been offered compensation after they were sold the wrong vehicles by a Chinese car company.Melbourne resident Zoheb Khan had been driving around in his new electric BYD vehicle for weeks when he was contacted by BYD offering him $1100 in compensation for the mixup.Mr Khan said he was shocked to find out his 2026 vehicle was actually made in 2025.“Our bill date was 2026, we signed the contract and everything was going well, then two weeks down the line I got a call from BYD customer care and they explained there had been an admin error in the contract that had been processed,” Mr Khan told NewsWire.“The car build date was not 2026, but 2025, they explained there was no difference between the two cars but they would refund $1100, which was the delivery charges.”Mr Khan said the most shocking thing to find out was that he was not the only person who had this issue after reading about it on online forums.“There were heaps and heaps of people, literally every person who commented had a similar story to mine,” he said.Mr Khan said the issue had affected multiple dealers and different BYD car models across Australia.“A lot of people already accepted the $1100, some people were confused and others like myself who were not sure, but I did send a complaint to BYD,” he said.Mr Khan said he did not feel like the $1100 refund was good enough given the cost of the new car and asked the car manufacturer to replace his vehicle or provide more compensation, but he has not heard back from the company.He said the situation had affected his insurance and he was concerned about the uncertainty of the resale value in years time.“It’s so much messed up, I don’t even know (what) to do. The only thing I do is keep driving the car because that’s the only car that I have,” he said.“I’m happy with the car, so there’s no actual issue with the car itself, it is just that they have just messed it up for everyone.”NewsWire has contacted BYD for comment. The company’s director of public relations Paul Ellis told the ABC 1265 customers were affected by the administrative error.“There was no deceit,” Mr Ellis told the program.“We will offer customers a full refund. They will take that refund and if they wish to have a new transaction they can purchase another BYD from us.”An Australian Competition and Consumer Commission spokesman said customers had rights when buying products and services known as consumer guarantees, which included rights that supplied products matched their description.“The Australian Consumer Law also prohibits businesses from engaging in misleading or deceptive conduct or making false or misleading representations about products or services, including about a product’s style or model,” a spokesman said while speaking generally.“Businesses should ensure products they supply to consumers are consistent with the description and representations made by the business at the point of sale.”The spokesman said the ACCC expects businesses to take appropriate steps to remedy issues and communicate directly with consumers.“If a consumer can’t resolve their issue directly with the business, they can contact their local state or territory consumer protection agency for further assistance. Consumers can also report issues to the ACCC,” a spokesman said.“In addition to any rights under the ACL, consumers may also have rights under their contract of sale.”
Hundreds of Aussies given wrong car
Hundreds of Australians have been offered compensation after they were sold the wrong vehicles by a Chinese car company.







