NewsHealthNHSGP Survey of 650,000 patients asked people whether they would score their family doctor an overall “good” rating - and many did not13:16, 10 Jul 2026NHS patients have delivered a damning verdict on struggling GP practices with the vast majority unhappy at the level of service being provided.‌One in 10 said that theirs was “poor” or “very poor” in the huge GP Survey of 650,000 patients in England - albeit a slight improvement on last year, when 13% gave an overall poor rating.‌Yet GP practices are only rated as "good" by one in seven of their patients. Now you can see how your local GP practice compares after the Mirror analysed data from the survey.‌Every year, the NHS surveys patients across the country about the care they receive from their GP surgery. Patients are asked to give their opinions on their practice on a range of different topics, from overall experience to how easy it is to contact the surgery and how much they trust their GP. The data for this year’s patient survey was collected between the start of January and the end of March.Though far from satisfactory, the figures do show that overall Labour has brought about improvements in satisfaction with GP services, with some 76.7% of patients rating their overall experience of their GP practice as "good" in 2026 - up from 73.9% last year.‌You can see how your local GP surgery has performed in the survey using our gadget:The GP Survey also showed 30.8% patients had contacted their practice online, up nearly double on the 16.9% in 2024. It comes after Labour forced all GP practices to offer online booking options in a bid to free up phone lines and get rid of the “8am scramble” to get through.‌Health Secretary James Murray said: “This shows the hard work of NHS staff is helping more patients get the care they need. Alongside our record investment and reforms, we're determined to keep driving waiting times down and improving care for everyone."An overwhelming majority of patients (93%) said that they had confidence in their GP or the other health professional that they saw at their surgery. Some 86% said that the health professional treats them with care and concern, while 87% said that they listen to them.Only around two-thirds (69%) said that once they made an appointment, the amount of time that they had to wait felt “about right”. Almost a third (31%) said that it was too long.‌Will Pett, head of policy and research at Healthwatch England said: “While access to GP appointments is the most common issue people contact us about, the challenges facing GP teams are also well reported. Today’s results are a stark reminder of the support and resources staff will need to improve access for people in England.“The GP Survey findings showing poor experiences for one in five people when booking appointments are mirrored in feedback to Healthwatch all over the country.Article continues below“This is also the case with data showing four in ten people are not given choices over where their appointments take place and at what time. And though it is positive that 90% of people felt their needs were met, more than one in three felt they waited too long for an appointment.“Hiring more administrative staff and care navigators is vital. This will help people to book appointments, manage their referrals and prescriptions, and enable GP teams to keep online services open 24/7.”Choose Daily Mirror as a 'Preferred Source' on Google News for quick access to the news you value.‌NHSConservative PartyPrescriptionsPolitics