Public Protector Kholeka Gcaleka says a systemic investigation found City of Cape Town failures in delivering basic municipal services to Langa Flats and Khayelitsha residents, issuing binding remedial action.
Public Protector Kholeka Gcaleka has found that complaints of poor service delivery against the City of Cape Town were substantiated, with the municipality’s failure to provide constitutionally required basic services to residents of Langa Flats and parts of Khayelitsha amounting to maladministration.
Releasing the report finding in a media briefing on Tuesday, Gcaleka said the Public Protector South Africa’s investigation found that the City had failed to progressively and effectively provide several essential municipal services, resulting in improper conduct and prejudice to affected residents.
The investigation followed complaints received during the Public Protector's annual outreach visits to the Western Cape in March 2022 and April 2023, where residents of Langa Flats and Khayelitsha raised concerns about deteriorating municipal services and living conditions.
Gcaleka said although the Public Protector and the City had worked together throughout the investigation and some complaints had since been addressed, significant service delivery failures remained.
