Mockups of the migrant information portal to be released by Gyeonggi Province. (courtesy Gyeonggi provincial government)
Gyeonggi Province will officially launch its new Gyeonggi Migrant Portal on Wednesday, providing migrants with a centralized platform for essential information and support services.The portal brings together information that had previously been scattered across multiple government agencies and websites, including resources on immigration, employment, education, healthcare and social welfare. It also features multilingual translation and an artificial intelligence-powered chatbot, allowing users who are not proficient in Korean to more easily access the information they need.The launch follows Gyeonggi Province’s announcement earlier this year of plans to build the platform. After a period of pilot testing and system reviews, the service is now being officially rolled out.According to the provincial government, the portal includes answers to frequently asked questions on topics such as visa status, labor issues, and everyday life in South Korea. A generative AI chatbot enables users to ask questions and receive relevant information. Automatic translation has also been integrated, allowing content to be viewed in multiple languages.The platform also includes community features that allow users to exchange local information. Migrants can share experiences such as recommendations for hospitals, educational resources, and news about community events through regional discussion boards. A location-based service provides information tailored to users’ surrounding neighborhoods.Gyeonggi Province completed development of the portal in late May and has since conducted a pilot program involving provincial staff and migrant communities. The website is designed to work across desktop computers, smartphones and tablets, with menus and layouts that automatically adapt to different devices.“The platform was created to help migrants who face language and information barriers quickly and easily find the services they need,” said Yoon Hyeon-ok, the head of Gyeonggi Province’s migrant social policy division. “We will continue improving the platform by incorporating feedback from users so it can better support migrants as they settle into their communities.”By Song Sang-ho, staff reporterPlease direct questions or comments to [english@hani.co.kr]
