People, Not Technology, Remain True Value of Organisations, Says MacGregor-Oshomah
Business, Marketing and Customer Experience leader, Adetola MacGregor-Oshomah, has called on organisations to place greater emphasis on their people, arguing that employees remain the most critical driver of business transformation and sustainable growth.
Speaking on the role of people in organisational success, MacGregor-Oshomah said that while technology, processes and strategy are essential for improving efficiency and enabling scale, they cannot replace the human element that ultimately determines whether organisations succeed or fail.
“People transform organisations. Not technology, not processes, not strategy documents. People,” she said.
According to her, organisations across industries continue to invest heavily in digital transformation initiatives, automation and process redesign, but often overlook the employees responsible for bringing these investments to life.
