Per-seat pricing was designed for software where cost scales with users. AI agents don
Why Per-Seat Pricing Breaks AI Agent SaaS (And What Works Instead)
Last month, I realized my AI agent product was underwater.
Customer A: 3 users, $29/month per seat = $87 revenue. Actual cost to serve: $2.
Customer B: 1 user, $29/month = $29 revenue. Actual cost: $30.
Customer C: 2 users, $29/month per seat = $58 revenue. Actual cost: $200.
The real PagerDuty cost problem is not the per-user rate but the assumption that human operators are the scarce resource. For AI…
Courtesy of authors DeepSeek's recent decision to drastically cut pricing on its V4-Pro model by 75% should have been…
Watch now | The seat is not dead. It is being wrapped in a meter for delegated work.
Freshworks CEO discusses the shift from seat-based to consumption-based SaaS pricing amid growing AI adoption in customer support.
Buying agent suites wins ROI — and it’s quietly eroding per-seat SaaS revenue Most...
Per-seat pricing was predictable, but it's about to become a relic.
