Friendly Fraud is Rising for More Than 83% of Enterprise Merchants, New Chargebacks911 Study Finds
2026 Chargeback Field Report reveals growing merchant losses, higher consumer prices and a significant gap between chargeback deflection and friendly fraud
83.4% of enterprise merchants report an increase in friendly fraud over the past three years.
Nearly three-quarters of merchants describe friendly fraud as a “moderate” or “significant” concern.
38% of merchants say chargeback costs are influencing the prices of their goods and services.
