For most teams, fraud performance is still summed up in a single metric: chargeback rate. It is visible, painful, and tied directly to card network thresholds, so it naturally becomes the north star for fraud programs.
The new VP of Fraud Strategy at IPQS, Alexander Hall, recently sat down with Jordan Harris of The Fraud Boxer to unpack a growing issue many teams are underestimating: the true impact of fraud beyond chargebacks.
These hidden impacts rarely show up in chargeback metrics but significantly affect revenue, operations, and brand trust, making it critical for organizations to broaden how they measure fraud.
The problem is that chargebacks capture only a narrow slice of fraud losses, and focusing on them alone can hide bigger issues affecting growth, customer experience, and long term profitability.
These cases eat into margins just as much as disputes, but they are rarely tagged as fraud in internal reporting, so they do not inform future risk decisions.
