Technical problems affecting a national school administration system have delayed the issuing of report cards at some public schools across Gauteng, prompting an apology from the provincial education department.
The Gauteng Department of Education (GDE) has apologised to affected learners, parents, and school communities, attributing the disruption to technical challenges with the South African School Administration and Management System (SA-SAMS), which schools use to capture, process, and manage learner information.
According to the department, the disruption was caused by the temporary unavailability of the Citrix environment that supports the national system, preventing some schools from finalising learner records and printing report cards.
Gauteng Education MEC Lebogang Maile acknowledged the frustration caused by the delays and assured parents that efforts are underway to restore the system.
“On behalf of the Gauteng Department of Education, I extend my sincere apology to learners, parents, and school staff affected by this delay. We understand the importance of report cards in tracking learner progress and planning for the academic term ahead,” said Maile.
