Ahead of the start of the new tax season, online tax assistant TaxTim has launched an AI tax assistant, TimAI on WhatsApp, to provide taxpayers with answers to tax-related queries at no cost.
Users can send a message or a voice note query and receive an answer.
TimAI is trained specifically on South African tax law, official South African Revenue Services documents and over a decade of real TaxTim filing data, the company highlights.
It assures that the AI is built with guardrails, meaning that if it does not know the answer, it declares this rather than making one up or guessing.
“Filing tax is one of the most stressful things South Africans do every year and most of that anxiety comes from not understanding tax rules. Now that reliable tax answers are one free WhatsApp message away, it removes a lot of the fear. You also don’t need to be a TaxTim customer to ask your questions via WhatsApp,” says TaxTim director Daniel Swiegers.
