AI has made its way into our everyday lives, from figuring out what to eat to what to say. It’s gotten to the point where people trust AI so much that they'll use it to second-guess human experts.
Those working customer-facing jobs now have to deal not only with people who think they know more than they do, but also with people further emboldened by unverified claims from AI.
Does ChatGPT Know AutoZone’s Inventory?
In a TikTok with more than 182,000 views, content creator Mya (@bluesclovers) shared a moment that apparently left her questioning the future of customer service interactions.
In the video, Mya told a customer that AutoZone doesn't carry a particular product. She thought the interaction would be done there since the customer had left, but a few minutes later, he came back, insisting she was wrong.
