Players in the e-commerce ecosystem have been urged to embrace technology, robust infrastructure, and effective systems to achieve the desired growth they expect.
This was the position reached during a panel session titled “Powering Commerce: the systems, the infrastructures and the in-between” moderated by Founder, Subtext, OsarumenOsaruyi at the Future of Commerce Summit 2.0, organised by Glovo recently.
Speaking at the session, Co-Founder of ORDA Africa, OlakunleOgungbamila, stated that it was important for businesses to build software or products that can be easily adjusted to meet market needs. According to Ogungbamila, the success or effectiveness of any software depends solely on the people who are meant to use it.
“People who are going to use the software most of the time will make you change how your software behaves. When we started ORDA, one of the things we built was direct integration with delivery products. We built our product with the intention of making it seamless, but the truth is that we have learnt a lot from the user experience, and in the end, users will challenge how your software behaves for the better,” he said.
Also speaking, the Group Chief Operating Officer, Paga Group, Opeyemi Oyinloye, explained that the organisation has built the right systems to ensure that customers interested in making any purchase do so seamlessly.
