This audio is auto-generated. Please let us know if you have feedback.
Growing Tractor Supply's in-house delivery operations has required adjustments and improvements aided by artificial intelligence, Kyle Langley, the retailer's VP of final mile, said at Home Delivery World 2026 in Nashville last month.
Tractor Supply began scaling its private fleet at the start of 2025, Langley said during a conference panel, coinciding with a plan to boost the company's final-mile capabilities. The plan calls for establishing delivery hub locations and tapping employees to deliver most of the larger and bulkier orders, aiming to lower costs and increase efficiency.
Since the plan was set in motion, the company's delivery activity has spiked. For the quarter that ended March 28, Tractor Supply saw a double-digit year-over-year increase in delivery volume.
Drivers originally handled the building of delivery routes themselves, as the process isn't as complex when there are only a few deliveries a day, Langley said. But as volume grew, the retailer wanted to ensure routing was as efficient as possible.
