Posted Jun 10, 2026 at 1:27 PM UTCEThe VergeMcDonald’s latest AI drive-thru test will let customers ask, “Can I get my usual?”Five restaurant locations are piloting the new ArchIQ tech, which puts a chatbot at the drive-thru that appears to identify repeat customers, according to a demo shown at McDonald’s Worldwide Convention last week. The demo also shows the chatbot taking an order in Spanish and “remembering” that a customer doesn’t like cheese on their quarter-pounder.Follow topics and authors from this story to see more like this in your personalized homepage feed and to receive email updates.Emma Roth
McDonald’s latest AI drive-thru test will let customers ask, “Can I get my usual?”
Five restaurant locations are piloting the new ArchIQ tech, which puts a chatbot at the drive-thru that appears to identify repeat customers, according to a demo shown at McDonald’s Worldwide Convention last week. The demo also shows the chatbot taking an order in Spanish and “remembering” that a customer doesn’t like cheese on their quarter-pounder. [Link: Chatbots at the drive-thru are just the beginning | https://www.theverge.com/column/928096/chatbots-ai-drive-thru-mcdonalds-wendys | The Verge]
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