Processes for handling work requests are often built around a collection of platforms. Users send requests through support portals, emails, and Slack messages; teams gather this information in a separate ticketing platform; and responders use their own tools to track work. With information spread over so many tools, it’s difficult to track requests consistently and help ensure the right teams receive the information they need to take action.
Datadog Forms and Case Management replace these fragmented processes with a single automated flow. Teams can create forms with required fields, conditional logic, and automatically populated values, then share them with internal and external users. Every form submission creates a case in Case Management, where teams can prioritize and assign work, trigger automations and notifications, and resolve requests.
In this post, you’ll learn how Forms and Case Management help teams:
Collect customer bug reports through public formsStandardize IT access requests through required fieldsBuild secure vulnerability reporting workflows for security teams
Collect customer bug reports through public forms
